Faq's

Frequently Asked Questions (FAQs)

Welcome to the Aromevia FAQ section!
Here, we’ve answered some of the most common questions about our perfumes, shipping, payments, returns, and policies. If you don’t find your answer here, feel free to reach out to us at info@aromevia.com or +92 315 8526191.

1. About Our Products

Q: Are your perfumes 100% original?
Yes! At Aromevia, we guarantee that all our perfumes are 100% authentic and branded. We source our products directly from authorized distributors and trusted suppliers. We never deal in fakes, replicas, or testers.

Q: Do you sell testers or used perfumes?
No, we only sell brand-new, sealed perfumes. Every item comes in its original packaging, exactly as you would find in an official brand store.

Q: Do you offer niche or luxury perfumes?
Yes. Along with popular designer fragrances like Dior, Versace, Gucci, and Chanel, we also carry luxury niche perfumes such as Creed, Tom Ford, and other high-end brands.

2. Shipping & Delivery

Q: Do you offer worldwide shipping?
Yes, we provide free shipping worldwide. No matter where you live, your perfume will be delivered to your doorstep.

Q: How long does shipping take?

  • Processing Time: 1–2 business days

  • Delivery Time: 5–7 business days (depending on your country and courier service)

Q: Where do you ship from?
All orders are shipped from our office:
Office number 45A, RJ Mall, Rashid Minhas Rd, Gulistan-e-Johar, Karachi, Pakistan, 75050

Q: Will I be charged customs duty or taxes?
Some countries may charge customs duties, import taxes, or fees depending on your local laws. These are the responsibility of the customer. Please check your country’s regulations before ordering.

3. Orders & Payments

Q: What payment methods do you accept?
We use Shopify Payments, which allows you to pay securely via:

  • Credit & Debit Cards (Visa, Mastercard, American Express, etc.)

  • Other local and international payment options supported by Shopify

Q: Is it safe to shop on your website?
Yes! Our store is powered by Shopify, one of the world’s most secure e-commerce platforms. All transactions are encrypted and PCI-DSS compliant to ensure your data is protected.

Q: Can I change or cancel my order after placing it?
If your order has not been processed or shipped yet, you may contact us immediately at info@aromevia.com or +92 315 8526191 to request a cancellation or update. Once an order has been shipped, it cannot be canceled.

4. Returns & Refunds

Q: What is your return policy?
We offer a 30-day return and refund policy. However, returns are only accepted if:

  • You received a damaged or defective product

  • You received the wrong product

Returns due to change of mind or personal reasons are not accepted.

Q: How do I request a return?
Please contact us at info@aromevia.com with your order details. Our support team will provide you with the nearest return address (we have return addresses in different countries).

Q: How long does it take to get a refund?
Once your return is approved and received, refunds are processed within 7 business days to your original payment method.

5. Authenticity & Guarantee

Q: How can I be sure your perfumes are genuine?
We are committed to selling only original branded perfumes. Each product is sourced from verified distributors. We provide invoices, sealed packaging, and product batch codes for customer confidence.

Q: Do you provide a money-back guarantee?
Yes. If you receive a wrong or defective product, you are fully covered under our Return & Refund Policy.

6. Customer Support

Q: How can I contact Aromevia?
You can reach us anytime via:

  • 📧 Email: info@aromevia.com

  • 📞 Phone: +92 315 8526191

  • 🏢 Address: Office number 45A, RJ Mall, Rashid Minhas Rd, Gulistan-e-Johar, Karachi, Pakistan, 75050

Q: Do you provide fragrance recommendations?
Yes! If you’re not sure which perfume to buy, our fragrance experts can guide you based on your preferences. Simply contact us via email or phone, and we’ll help you choose the perfect scent.

7. Miscellaneous

Q: Do you offer wholesale or bulk purchasing?
Yes, we accept bulk and wholesale orders for select perfumes. Please contact us at info@aromevia.com for more details.

Q: Do you offer gift wrapping or special packaging?
Yes, we can provide gift packaging upon request. Please mention it in your order notes or contact us after placing an order.

Q: Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.