Orders can be modified or canceled before shipping confirmation is sent. After dispatch, please use our Return & Refund Policy.

When your order ships, you’ll receive an email with a UPS tracking number. You can also track your order anytime on our Order Tracking Page.

Contact us immediately at info@aromevia.com. If the order hasn’t shipped, we’ll update the address. Once shipped, the carrier may offer rerouting options.

Yes—free shipping on all orders. Handling time is 1–2 business days; transit time is typically 2–4 business days.

Estimated delivery is 3–6 business days (handling + transit). Weather, carrier delays, and peak seasons may affect timelines.

We ship with UPS and Fedex for reliable, trackable delivery.

If your order hasn’t arrived within two days of the expected date, contact us. We’ll investigate with UPS and Fedex. If confirmed lost, you may choose a refund or replacement.

We offer a 30-day return window from the day after delivery. Items must be unused, in original packaging, and with seals intact. See our Return & Refund Policy for full details.

Refunds are issued to the original payment method within 7 business days after we receive and inspect your return.

Notify us within 48 hours of delivery with photos of the issue and packaging. We’ll arrange a replacement or refund.

Our core line is Eau de Parfum – 100 ml, crafted for long-lasting presence and refined projection.

We source premium fragrance materials and follow industry standards. If you have sensitivities, patch-test on a small area and discontinue use if irritation occurs.

Sample availability may vary. Check our collection page or contact support for current options.

Spray lightly on pulse points (wrists, neck, behind ears). Store in a cool, dry place away from direct sunlight and heat to preserve quality.

Longevity varies by skin chemistry and environment. Our Eau de Parfum formulations are designed for extended wear.

We accept major credit cards and digital wallets (e.g., Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, PayPal, and others).

Your card is charged at checkout. Refunds are returned to the original payment method after inspection of any returned items.

Gift wrapping may be available during checkout on select items. For special requests, contact support and we’ll be happy to help.

Online Store: Aromevia · Hours: 10:00 AM – 7:00 PM EST, Monday to Sunday · Address: 39375 Burns Rd, North Ridgeville, OH 44039, USA · Phone: +1 913 382 5110 · Email: info@aromevia.com