1) Information We Collect

• Identity & Contact: name, email, phone, billing & shipping address.
• Order & Payment: items purchased, order total, payment method; payments are processed securely by our payment providers (we don’t store full card numbers).
• Device & Usage: IP address, browser type, pages viewed, time on site, clicks (via cookies or similar technologies).
• Support: messages you send us (email, forms, chat).

2) How We Use Your Information

• To process and deliver orders, provide invoices, and send order updates.
• To respond to inquiries and provide customer support.
• To operate, secure, and improve our website and services.
• To personalize content and offers (with your consent where required).
• To comply with legal obligations and prevent fraud.

3) Cookies

We use essential cookies to ensure our website functions properly, such as for secure checkout and cart management. We may also use cookies for analytics and advertising to improve our services and show relevant offers. You can manage or disable cookies through your browser settings.

4) Analytics & Advertising

We may use analytics and ad partners (e.g., Google Analytics/Ads, Meta) to measure performance and deliver relevant advertising. These partners may set cookies or receive limited data from your browser. Where required, we obtain consent before setting non-essential cookies.

5) Sharing Your Information

We share data only with trusted service providers that help us run our business, such as:

• Payment processors (secure payments),
• Fulfillment & shipping (e.g., UPS),
• Website & analytics providers,
• Customer support tools.

These providers are contractually obligated to protect your data and use it only for the services we request. We may also disclose information where required by law or to protect our rights.

6) Data Retention

We keep personal information only as long as necessary for the purposes above (e.g., tax/audit requirements, warranty/returns) and then delete or anonymize it.

7) Security

We use administrative, technical, and physical safeguards to protect personal data. No method of transmission or storage is 100% secure, but we work to protect your information using industry standards (HTTPS, access controls, and limited retention).

8) Your Rights & Choices

• Access/Correction/Deletion: You can request a copy, correction, or deletion of your personal information.
• Opt-out of marketing: Use unsubscribe links in emails or contact us.
• Cookie choices: Manage via your browser or device settings.

US (CPRA/CCPA) notice: California residents may request access, deletion, and to opt-out of sale/sharing of personal information. We do not sell personal information for money, but we may use advertising cookies that could be considered “sharing.” You can opt-out by adjusting cookie settings or contacting us (see below).

EEA/UK (GDPR) notice: If you are in the EEA/UK, the legal bases for processing typically include performance of a contract (fulfilling orders), legitimate interests (site security, fraud prevention, improvements), consent (non-essential cookies/marketing), and legal obligations. You may also have rights to restrict processing or data portability and the right to lodge a complaint with your local authority.

9) Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has provided personal data to us, please contact us to remove it.

10) International Transfers

We may process data in the United States and other countries where our providers operate. Where required, appropriate safeguards (such as standard contractual clauses) are used for international transfers.

11) Changes to This Policy

We may update this policy from time to time. The “Last updated” date will reflect the latest version. Continued use of our services after changes means you accept the revised policy.

12) Contact Us

• Online Store: Aromevia
• Hours: 10:00 AM – 7:00 PM EST, Monday to Sunday
• Address: 39375 Burns Rd, North Ridgeville, OH 44039
• Phone: +1 913 382 5110
• Email: info@aromevia.com