Privacy Policy

Privacy Policy

Last Updated:28-Aug-2025

At Aromevia, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

  • Order Information: Products purchased, purchase history, and order preferences.

  • Technical Information: IP address, browser type, device type, operating system, and browsing activity on our website.

  • Cookies & Tracking Data: To improve user experience and personalize content.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically when you browse our site (through cookies and analytics tools).

  • Through Shopify, our eCommerce platform, which securely processes and stores your order and payment details.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your purchase, delivery, or inquiries.

  • To improve our website, products, and customer service.

  • To prevent fraudulent transactions and protect against unauthorized use.

  • To send marketing emails and promotions (only if you opt in).

4. Sharing of Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following cases:

  • With Shopify: Since we use Shopify as our platform and payment gateway, your information is stored and processed securely through Shopify. Shopify complies with GDPR, CCPA, and PCI-DSS standards.

  • With Service Providers: Shipping partners, payment processors, and IT service providers who assist us in operating our business.

  • For Legal Compliance: If required by law or to protect our rights and customers.

5. Data Security

We implement strong security measures to protect your personal information:

  • All payments are encrypted via SSL (Secure Socket Layer) technology.

  • Shopify ensures PCI-DSS compliance for handling payment card data.

  • Access to your personal information is restricted to authorized personnel only.

However, please note that no online method of transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance site performance and navigation.

  • Remember your preferences.

  • Analyze visitor behavior to improve our services.

  • Provide personalized product recommendations and marketing.

You may disable cookies in your browser settings, but this may affect your shopping experience.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you.

  • The right to request corrections to inaccurate or incomplete data.

  • The right to request deletion of your personal information (subject to legal and business requirements).

  • The right to opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. International Data Transfers

Since we operate globally and use Shopify (which stores data on secure servers in various locations), your personal data may be transferred outside your country of residence. By using our services, you consent to such transfers.

9. Data Retention

We retain your personal information only as long as necessary:

  • To fulfill your orders and provide customer service.

  • To comply with legal, tax, and accounting obligations.

  • To resolve disputes and enforce our agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. We encourage you to review it periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Business Name: Aromevia

  • Phone: +92 315 8526191

  • Email: info@aromevia.com

  • Business Address: Office number 45A, RJ Mall, Rashid Minhas Rd, Gulistan-e-Johar, Karachi, Pakistan, 75050