30-Day Return Window

At Aromevia, we want you to be fully satisfied with your purchase. If you change your mind, you have 30 days from the day after delivery to return your item. To initiate a return, please contact us at info@aromevia.com for a hassle-free process.

Return Policy Conditions

• The item must be in its original, unused condition.
• Manufacturer’s seals must remain intact.
• No damage caused by customer handling or use.
• Item must be returned in its original packaging, with all accessories and documentation.

Once received and inspected by our team, refunds are processed within 7 business days.

Exchanges

We only accept exchanges for incorrect or defective items. If you received the wrong product or your item is defective, please contact us at info@aromevia.com within 48 hours of delivery so we can arrange an exchange or replacement at no cost to you.

Returns Due to Customer Error

If a return is due to customer error (wrong item ordered, change of mind, or other non-defective reasons), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Return Address

Aromevia
39375 Burns Rd,
North Ridgeville, OH 44039, USA

Steps for Returning Your Item

1. Check Eligibility: Ensure you are within the 30-day window from delivery.
2. Contact Support: Email info@aromevia.com with your order details and reason for return.
3. Prepare the Package: Repack the product securely in original packaging with all items.
4. Include Authorization: Place the return authorization slip and reason for return inside.
5. Ship the Return: Use a trackable, insured shipping method. We are not responsible for lost packages.
6. Notify Us: Provide the tracking number so we can monitor your return.
7. Confirmation: We’ll confirm once your return is received and inspected.
8. Refund: Refunds are credited to your original payment method within 7 business days.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, notify us within 48 hours of delivery. You have 30 days to return faulty items for a full refund or replacement. In such cases, shipping costs are covered by Aromevia.

Order Cancellation

Orders may be cancelled or modified free of charge before shipping confirmation. Once shipped, our return policy applies.

Lost Shipments

If your package has not arrived within 2 days of the expected delivery date, please contact us. We’ll investigate with UPS, and if confirmed lost, you can choose a refund or replacement.

Refund Details

Refunds are processed only after the returned product is received and inspected. Refunds are credited to the original payment method within 7 business days once approved.

Contact Information

• Online Store: Aromevia
• Hours: 10:00 AM – 7:00 PM EST, Monday to Sunday
• Address: 39375 Burns Rd, North Ridgeville, OH 44039, USA
• Phone: +1 913 382 5110
• Email: info@aromevia.com