Shipping Confirmation & Tracking

Once your order ships, we’ll email you a confirmation with a UPS tracking number. You can use it to follow your delivery in real time on the UPS website. Please allow up to 24 hours for tracking to activate after pickup.

Order Changes

Need an adjustment or cancellation? Contact us before 6:00 PM EST on the day of purchase. After an order has been dispatched, we’re unable to change the address, contents, or cancel the shipment.

Missing Orders

If your package hasn’t arrived within the estimated window, reach out and we’ll investigate with UPS. For “Delivered” scans you can’t locate, please check with household members, neighbors, and your building/concierge first.

Damaged Products

If your order arrives damaged, notify us within 48 hours of delivery. Include clear photos of the item, inner packaging, and shipping label so we can arrange a replacement or refund promptly.