Shipping Policy

At Aromevia, we are committed to providing our customers with a smooth, reliable, and worry-free shopping experience. We take pride in offering free worldwide shipping on all orders, so you can enjoy luxury perfumes delivered directly to your doorstep—no matter where you are.

Business Information

• Business Name: Aromevia
  
• Office Address: Office number 45A, RJ Mall, Rashid Minhas Road, Gulistan-e-Johar, Karachi, Pakistan, 75050
  
• Phone Number: +92 315 8526191
  
• Email: info@aromevia.com
  

Order Processing

• All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
  
• Once your order is processed and shipped, you will receive a confirmation email with your tracking information.
  
• Please ensure your shipping details are entered correctly at checkout. Aromevia is not responsible for delays caused by incomplete or incorrect address details.
  

Shipping Times

We ship all orders directly from our Karachi, Pakistan office. Delivery times may vary depending on your location:

• Domestic Shipping (Pakistan): 2–4 business days after order processing.
  
• International Shipping: 5–7 business days after order processing.
  

Please note: While most packages arrive within the timeframes mentioned, international deliveries may occasionally take longer due to customs clearance or unforeseen courier delays.

Shipping Costs

• FREE SHIPPING WORLDWIDE: Aromevia proudly covers all shipping costs for our customers.
  
• No hidden charges—what you see at checkout is what you pay.
  

Order Tracking

• Once your order has been dispatched, you will receive an email with a tracking number and link to monitor your shipment.
  
• Tracking updates may take 24–48 hours to appear after dispatch.
  

Customs, Duties & Taxes

• All international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
  
• These charges, if applicable, are the responsibility of the customer.
  
• Aromevia is not responsible for delays caused by customs clearance processes.
  

Failed Deliveries & Wrong Address

• If a package is returned due to an incorrect or incomplete address provided by the customer, the buyer may be responsible for additional re-shipping costs.
  
• Please double-check your shipping details before confirming your order.
  

Delays Beyond Our Control

While we strive to meet all delivery timelines, there may be unforeseen delays caused by:

• Courier or shipping carrier issues
  
• Customs clearance procedures
  
• Natural events or global disruptions (e.g., pandemics, strikes, or weather conditions)
  

Aromevia cannot be held liable for such delays but will assist you in tracking and resolving issues with your order.

Contact Us

If you have any questions regarding your order or shipping, please contact us:

• Email: info@aromevia.com
  
• Phone: +92 315 8526191
  
• Address: Office number 45A, RJ Mall, Rashid Minhas Rd, Gulistan-e-Johar, Karachi, Pakistan, 75050
  

Our customer service team will be happy to assist you.

Return & Refund Policy

At Aromevia, we take pride in offering premium perfumes with reliable worldwide delivery. While we strive to ensure every order reaches you in perfect condition, we understand that issues may occasionally occur. This Return & Refund Policy outlines when and how you can request a return or refund.

30-Day Return Policy

We provide a 30-day return policy from the date you receive your order.

• If 30 days have passed, unfortunately, we cannot accept your return or issue a refund.
  
• Only returns related to damaged products or incorrect items sent are accepted.
  
• Returns for change of mind, personal preference, or other reasons will not be accepted.
  

Eligibility for Return

You may be eligible for a return or refund only if:

1. The item you received was damaged during shipping.
   
2. You were sent the wrong product compared to what you ordered.
   

⚠️ Please note: To protect the hygiene and authenticity of our perfumes, opened, used, or tampered bottles cannot be returned.

Return Process

1. Contact Us First
   
   
   Email us at info@aromevia.com or call us at +92 315 8526191 within 7 days of receiving your order.
   
   
   Provide your order number, clear photos of the product, and a description of the issue.
   
   
   
2. Approval
   
   
   Our customer service team will review your request and confirm whether your return is eligible.
   
   
   If approved, we will provide you with the appropriate return address.
   
   
   Since we operate with different return addresses in different countries, the return location will be given on demand, based on your region.
   
   
   
3. Return Shipping
   
   
   If the return is due to damage or wrong item, Aromevia will cover the return shipping costs.
   
   
   You must return the item in its original packaging and condition.
   
   
   

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  
• If approved, your refund will be processed within 7 business days.
  
• Refunds are issued back to your original method of payment only.
  

Exchanges

• Exchanges are only offered if you received a defective or incorrect product.
  
• If a replacement is available, we will ship it to you at no additional cost.
  

Non-Returnable Items

• Opened or used perfume bottles.
  
• Items not returned in their original packaging.
  
• Returns requested after the 30-day period.
  
• Orders returned for reasons other than damage or wrong item.
  

Contact Information

For any return or refund inquiries, please contact us:

• Business Name: Aromevia
  
• Phone: +92 315 8526191
  
• Email: info@aromevia.com
  
• Business Address (Head Office): Office number 45A, RJ Mall, Rashid Minhas Rd, Gulistan-e-Johar, Karachi, Pakistan, 75050
  

⚠️ Please note: The return address will be provided on demand, depending on your country, as we maintain multiple return addresses worldwide.